At Poseidon Suites, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, disclose, and safeguard your data when you visit our website or stay at our property.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you make a reservation, register for an account, subscribe to our newsletter, contact us, or check in at our property. This includes:
- Name and contact information (email, phone, mailing address)
- Payment information (credit card details, billing address)
- Passport or identification details (as required by local law)
- Reservation details and preferences
Automatic Information
When you visit our website, we may automatically collect device information including IP address, browser type, operating system, pages viewed, time spent, referring URLs, and cookie data.
How We Use Your Information
We use the information we collect to:
- Process and manage your reservations and bookings
- Provide customer service and respond to inquiries
- Send booking confirmations and important updates
- Improve our website, services, and user experience
- Send marketing communications (with your consent)
- Comply with legal obligations and prevent fraud
Information Sharing
We do not sell your personal information. We may share your data with:
Service Providers
Third-party providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
Legal Requirements
When required by law or in response to valid requests by public authorities (e.g., court orders or government requests).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- SSL encryption for all data transmission
- PCI DSS compliant payment processing
- Regular security assessments and updates
- Limited access on a need-to-know basis
- Employee training on data protection practices
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access
Request access to the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information
Objection
Object to processing of your personal information
Portability
Request transfer of your data to another service
Withdrawal
Withdraw consent for marketing communications at any time
Cookies
We use cookies and similar tracking technologies to enhance your experience, analyze traffic, and personalize content. You can control cookie preferences through your browser settings.
Essential
Necessary for website operation and security
Analytics
Help us understand how visitors use our website
Marketing
Used to deliver relevant advertisements
Preference
Remember your settings and preferences
Additional Information
Third-Party Links: Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.
Children's Privacy: Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
International Transfers: Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place.
Data Retention: We retain your information for as long as necessary to fulfill the purposes in this policy, or as required by law.
GDPR (EU Residents): You have additional rights under GDPR, including lodging complaints with a supervisory authority and objecting to automated decision-making. Our lawful bases for processing include contract performance, legal obligation, legitimate interests, and consent.
Policy Updates: We may update this policy from time to time. Material changes will be posted on our website with a new "Last Updated" date.
Contact Us
Questions or concerns about this Privacy Policy? We're here to help.
Questions About Your Privacy?
Our team is here to address any concerns about how we handle your personal information.
Contact Us